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Policy on Privacy of Customer Personal Information UPI Energy LP ("UPI") is committed to protecting the privacy and security of your personal information obtained by way of your customer relationship with us. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately and securely. Our policies and practices are established to assist us in complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) which applies to provincially regulated companies effective January 1, 2004. Our principles for protecting your personal information are based on the Canadian Standards Association's model, now a statutory standard under the federal Personal Information Protection and Electronics Documents Act. What is personal information? Personal information is information that refers to an individual specifically and is recorded in any manner or form, such as hard copy file or as part of a database. Personal information includes such things as name, address, telephone number, Social Insurance Number, credit records and banking information. Our Commitment to your Privacy UPI is governed by the following ten (10) privacy principles as outlined in the Personal Information Protection and Electronic Documents Act: 1. Accountability to You UPI is responsible for all personal information under its control, including any personal information that is transferred to a third party for processing, storage or other purposes. Our employees are accountable for compliance with these privacy and security principles. Moreover, UPI has appointed a Privacy Officer to oversee compliance with the stated principles as well as deal with any issues that may arise. 2. Identifying the Purposes for Personal Information UPI has identified the purpose for which your personal information is collected. Requested information is referenced against these identified purposes to ensure consistency of application at or before the time the information is collected. 3. Consent UPI obtains your express consent (written or electronic agreement) to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed: • UPI will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information such as personal financial information. • UPI will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
You can change your consent preferences at any time by contacting customer service at UPI who can help direct the call to the appropriate source. To change your preferences, refer to the “How to contact us” section below. 4. Limiting Collection of Personal Information UPI collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. UPI will collect personal information only by clear, fair and lawful means. Some web sites use a standard technology called “cookies” to collect information about a user’s previous visit to a site or to save and remember preferences that may have been set while the user was on that particular web site. Cookies are small amounts of data that are sent to your browser and stored on your computer’s hard drive. However, UPI does not and will not utilize this technology. Examples of why we collect personal information include:
5. Limiting Use, Disclosure, and Retention UPI uses and discloses your personal information only for the purposes it was collected. UPI does not sell or rent personal information to any organization or person for any reason. UPI will not share your personal information with a third party without prior notification to you and obtaining your consent. UPI retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws. 6. Accuracy UPI keeps your personal information up to date, accurate and relevant for its intended use. You may request access to the personal information we have on record in order to review and amend the information, as required. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your personal information, refer to the "How to contact us” section below. 7. Safeguards UPI takes several steps to safeguard your personal information, appropriate to the sensitivity of the information and regardless of the format in which it is held. These steps include:
8. Openness UPI is committed to providing you with clear, understandable and easily available information about its policy and practices related to management of your personal information. To contact us, refer to the “How to contact us” section below. 9. Individual Access You have the right to request access to your personal information stored by UPI. To contact us, refer to the “How to contact us” section below. Upon receiving such a request, UPI will:
UPI will respond in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures. How to contact us:
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