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Accessibility of Ontarians with Disabilities − Accessibility Standard
UPI Energy LP Customer Service Policy

UPI Energy LP (“UPI”) is pleased to provide a copy of its Customer Service Policy as mandated under the Accessibility of Ontarians with Disabilities Act, 2005 (AODA).

The Accessibility Standards for Customer Service O. Reg. 429/07 requires companies to adopt and maintain policy, procedures and practices governing the provision of its goods and services to persons with disabilities.

UPI’s policy outlines the following:

  • Provision of Goods and Services to persons with disabilities
  • Use of Service Animals
  • Use of Support Person
  • Notice of Temporary Disruptions
  • Training Requirements
  • Feedback Process

Included is the Accessible Customer Service Feedback Form. This form is available on our website. Copies of the feedback form will also be available at the front reception area of UPI’s Central Office, located at 105 Silvercreek Parkway North, Suite 200, Guelph, Ontario N1H 8M1. The methods of receiving accessible customer feedback are included in the form.

For more information download our Customer Service Policy.




UPI Energy LP is committed to providing its goods and services in a manner that respects the dignity and independence of all people. In order to ensure that we are meeting your needs, please complete the information below or download a PDF version and submit via one of the methods listed below.


1) Did we respond effectively to your customer service needs?

Yes   No    

 Comments


2) Were your accessibility needs accommodated in the delivery of our customer service?

Yes   No    

 Comments


3) Did you have any problems accessing our goods and services?

Yes   No    

 Comments


Additional Comments



Contact Information (Optional)

First Name:

 Last Name:
Email:

 Telephone:
Address:

 City:
Province:

 Postal:



We also provide additional methods of receiving customer feedback including:


By Mail:

 UPI Energy LP
105 Silvercreek Parkway North, Suite 200
Guelph, ON N1H 8M1
Attention: Human Resources Department

By Telephone:

 519-821-2667 or 1-800-396-2667

By TTY Bell Relay Service:

 1-800-855-0511

By Fax:

 519-821-1333

By Email:

 hr@upi.on.ca

In Person:

 UPI Energy LP
105 Silvercreek Parkway North, Suite 200
Guelph, ON N1H 8M1